Terms & Conditions
Effective Date: 5th March 2026
By accessing or using We Support 365 services, you agree to comply
with the following Terms & Conditions.
1. Scope of Services
We Support 365 provides personal digital assistance, technical support, and digital management services, including but not limited to:
Device Setup & Support
- Computer and Laptop Setup
- Phone Setup
- Printer Setup
- Tablet / iPad Setup
- Mac Setup
- Wi-Fi Extender Setup
- Alexa Setup Support
- Google Mini Setup
- Garmin Device Setup
Protection Setup
- Virus Protection Guidance
- Fraud Protection Support
- Scam Awareness Assistance
- Suspicious Email Review
Services Management
- Password Management Guidance
- Email Management
- Phone Management
- Cloud Storage Management
- Backup & Recovery Assistance
Ongoing Digital Support
- General troubleshooting
- Monthly support plans
- Priority assistance based on subscription plan
All services shall be provided according to the selected subscription plan (Basic, Silver, or Gold) or any separately agreed written scope.
2. Authorization & Client Consent
The Client authorizes We Support 365 to:
- Assist with setup, management, and troubleshooting of devices and digital services
- Access necessary systems, accounts, and tools only with client permission
- Provide security guidance and optimization support
- Coordinate technical assistance where required
The Client remains the full owner and controller of all accounts, devices, and services at all times.
We Support 365 does not take ownership or independent control of any client account.
3. Fees, Payments & Billing Terms
- All subscription fees are billed in advance on a recurring monthly basis unless otherwise agreed
- One-time setup fees or additional services are billed separately
- Third-party costs such as antivirus software, cloud subscriptions, device purchases, hosting, or paid applications are the responsibility of the Client unless otherwise specified
Payment Policy
- Once payment is successfully made, no chargebacks, reversals, or payment disputes will be accepted
- Payments represent reserved service time, availability, and support capacity
- Late or failed payments may result in immediate service suspension
- Monthly Plan Pricing shall be based on the selected service package
4. No Guarantee of Specific Results
- Results may depend on third-party platforms, internet providers, device condition, software limitations, and user actions
At We Support 365, we are committed to delivering reliable, secure, and high-quality technical support services. We utilize trusted, industry-recognized tools and only recommend genuine platforms to ensure the best possible outcomes for our clients.
While we follow best practices and take every precaution to maintain security, performance, and system stability, technology environments can occasionally be impacted by external factors such as third-party platform updates, backend changes, internet service issues, or evolving cybersecurity threats.
Therefore, while we strive for excellence in every service we provide, we cannot guarantee absolute prevention of all technical issues or uninterrupted performance at all times. Rest assured, our team is always available to proactively assist and resolve any concerns as quickly and efficiently as possible.
5. Client Responsibilities
The Client agrees to:
- Provide accurate information and required access when necessary
- Give timely approvals and responses
- Follow provided guidance and recommendations
- Maintain lawful and ethical use of services
- Not use services for illegal, fraudulent, or abusive purposes
- Failure to cooperate may affect service quality and delivery.
6. Service Provider Responsibilities
We Support 365 agrees to:
- Deliver services professionally and within reasonable timelines
- Communicate clearly and respectfully
- Maintain confidentiality of client information
- Provide support according to the selected service plan
- Act only with transparency and client approval
7. Security & Risk Disclaimer
We Support 365 follows industry-standard security practices and recommendations.
However:
- No digital system, device, or online platform is completely secure
- We Support 365 is not responsible for data loss or unauthorized access beyond reasonable control
Clients are encouraged to follow all recommended security practices.
8. Password & Account Security Disclaimer
- We Support 365 does not store passwords without clear client consent
- Clients remain responsible for protecting their own login credentials
- We Support 365 is not liable for misuse caused by password sharing, weak passwords, or unauthorized third-party access.
9. Confidentiality
Both parties agree:
- To protect confidential, technical, financial, and personal information
- Not to disclose private information to unauthorized third parties
- To maintain privacy and professionalism throughout the service relationship
10. Communication Consent
The Client agrees to receive service-related communication through:
- Phone
- Email
- WhatsApp or messaging platforms (if preferred)
This communication is strictly for service support, billing, updates, and account-related matters.
11. Plan Changes, Cancellation & Termination
Subscription Cancellation
If the Client wishes to stop services:
- A minimum of 14 days (2 weeks) written notice is required
This allows time for:
- Service closure
- Final support handling
- Documentation and transition assistance
No refunds are provided for partial billing periods.
Plan Upgrades or Changes
To upgrade or change a plan:
- The Client must submit the request in writing
- Updated service details will be shared
- Client confirmation is required
- Payment adjustment must be completed
Changes become active only after confirmation.
12. Limitation of Liability
We Support 365 shall not be liable for:
- Indirect or consequential damages
- Business losses, financial losses, or missed opportunities
- Data loss caused by third-party failures
- Platform restrictions, account suspensions, or manufacturer issues
- Service interruptions caused by internet providers, device manufacturers, or software providers.
13. Force Majeure
We Support 365 shall not be held responsible for delays or interruptions caused by:
- Natural disasters
- Government restrictions
- Internet outages
- Platform failures
- Third-party system failures
- Events beyond reasonable control
14. Dispute Resolution
Both parties agree that:
- Any disputes between the parties should first be resolved through mutual discussion and good faith communication.
15. Amendments
Any changes to this Agreement must be:
- Made in writing
- Approved by both parties
- Signed by both parties
Verbal changes shall not be considered valid.
16. Acceptance
By signing below, both parties confirm that:
- They have read and understood this Agreement
- All terms have been explained clearly
- Questions were allowed and answered
- They voluntarily agree to all terms and conditions stated above
This Agreement is created to ensure trust, clarity, and no miscommunication between the Client and We Support 365.
